Order issues
Returns & Refunds
Damage, defects or an incorrect item
If your print arrives damaged, has a printing defect, or is not the item ordered, email hello@sobram.co promptly with your order number, a description of the issue, and clear photographs of the print and packaging. We will assess the issue and arrange an appropriate replacement or refund for confirmed damage, defects or fulfilment errors, subject to your applicable consumer rights. Please contact us before sending anything back; we will explain whether a return is needed and provide instructions.
Change of mind and size selection
Each print is made to order. We do not offer discretionary returns or size exchanges because you change your mind or select the wrong size. Please check your selection before ordering. This does not limit rights you have under applicable consumer law.
Cancellation requests
Email hello@sobram.co as soon as possible if you need to cancel. We will check the production status and confirm whether cancellation is possible. Cancellation is not guaranteed once production has begun.
Missing deliveries
If your order has not arrived by its estimated delivery date, contact us with your order number so that we can investigate and confirm the appropriate resolution.