Terms of Service

Shopping with SOBRAM

SOBRAM operates the SOBRAM store. These terms explain how we handle purchases through our website. For questions about an order or these terms, email hello@sobram.co.

Products and size selection

SOBRAM's EDEN collections consist of botanical art prints available in A4, A3 and A2. Prints are made to order and supplied unframed. Please check the artwork, size, delivery address and contact details before completing checkout.

Displayed A4/A3/A2 dimensions are nominal ISO paper dimensions. Screen settings and room styling may affect how an image appears; styling photographs or mockups are illustrative, and frames or other furnishings are not included. This does not affect your rights if an item is defective or does not match the item ordered.

Prices and checkout

Prices are displayed in Singapore dollars. Your order summary shows the product prices, applicable delivery charge and any taxes collected at checkout before payment. Destination-specific import charges may be separate from the checkout total where disclosed in Shipping & Delivery.

Order fulfilment

After checkout, you will receive an order confirmation. Production and delivery are separate stages. We will communicate any fulfilment issue that affects your order and work with you on an appropriate resolution. If we cannot fulfil an item, we will contact you and arrange a refund of amounts paid for the unavailable item and any applicable delivery adjustment.

Changes and cancellations

Email hello@sobram.co promptly if you need to request a change or cancellation. We will check production status and confirm what is possible. A cancellation or change is not guaranteed once production has begun.

Delivery

Available destinations, charges and delivery information are described in Shipping & Delivery and confirmed at checkout. Delivery estimates are estimates; production, carrier service and customs processing can affect timing. Contact us if an order is delayed or missing so that we can investigate and confirm the appropriate resolution.

Returns and order issues

Our Returns & Refunds policy explains the made-to-order approach. We do not offer discretionary change-of-mind or wrong-size returns or size exchanges. For confirmed damage, printing defects or an incorrect item, we assess the issue and arrange an appropriate replacement or refund, subject to applicable consumer rights.

Email your order number, a description of the issue and clear photographs of the print and packaging to hello@sobram.co. Please contact us before sending an item back so that we can provide the appropriate instructions.

Privacy

Our Privacy Policy explains how information is handled when you use the store or contact us. We use the information needed to process and fulfil orders and respond to customer inquiries.

Artwork and website content

Buying a print gives you the physical item. It does not transfer rights to reproduce or commercially distribute the artwork. Contact hello@sobram.co for licensing inquiries.

Your consumer rights

These terms and our policies do not exclude or limit rights or remedies that cannot lawfully be excluded under applicable consumer law. If you have a concern, contact us so that we can work toward an appropriate resolution.

Updates

We may update these terms for future orders. Updates do not retrospectively remove rights or change the agreed commercial terms of an order already placed.